CollegeFuckFest.com support page

HAVING TROUBLE PLAYING OUR MOVIES?
Then perhaps one of the solutions in this are will help.

Our sites are designed with Internet Explorer users in mind. If you can't find a solution to your problem below, and are not using Internet Explorer, please click here to download the latest version.

Plug-ins: You will need one of these plugins to view our movies.

	Windows Media Player- Is a technology that produces streaming video and audio files. The WM player will play most types of movies including its native Advanced Streaming Format (ASF), WAV, AVI, Quicktime and RealOne formats. A good all-around choice. For more questions regarding Windows Media Player, please click here.
	Real Media Player - This is a catch all movie media player made available for anyone who might be having trouble with you default movie player.
	Quicktime- An audio/video technology developed by Apple, but can also play on any PC. Its versatility and quality of playback are outstanding and its ability to compress large movies into small files is remarkable. You don't need the professional version to watch video, just download the free one.

Please verify that your Personal Firewall settings are correct:
Firewalls, such as Norton Internet Security, are generally good things to have, but they sometimes interfere with our site. If you are behind a firewall contact your network administrator to see if you can have direct access to the internet from your computer. If you have a personal firewall, disable it while you are visiting our website, and turn it back on when you leave.

Please make sure that your Pop Up Blocker settings are correct:
For the best possible experience while visiting our sites, please disable your Pop Up Blockers.

Adware Information :
Adware can hijack your internet browser and may prevent you from accessing our websites properly. For more information about adware and how to remove it please
click here.

DIAL UP CONNECTIONS. This site is designed for High Speed internet users. If you are on a dial-up connection you may experience choppy video. That is normal. As an alternative you might try downloading the movie files, and playing them directly from your hard drive. We are using the latest encoders for the videos, so some of you may need to update your video players. All you need to do is click on the movie link of your choice with the right mouse button. That will open a menu and you should then click, "Save Target As..." and then choose on your hard drive where you want to save the movie.

WebTV does not currently support our movies or pictures.

General FAQ

Q 01: Can I use a download accelerator?
We do not allow the use of download accelerators at this time. Please turn them off when trying to view our videos. Please contact the software provider for more information.
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Q 02: Does MSIE work with video?
Yes, unless otherwise stated our live shows and videos work with most all browsers. However, as technology advances some of the older browsers may not be able to keep up, thus limiting your surfing experience. You may be required to install plug-ins into your browser to see some content. View our plug-in help section for more info.

To get the most out of your membership and your overall Internet experience, it is recommended that you download and install the latest version of Internet Explorer.
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Q 03: What is a Plug-In?
An internet Plug-In is an application built into a web browser or added to a browser to enable it to interact with a special file type, such as a movie, sound file, Word document, etc.
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Q 04: How do I install Plug-Ins?
Unfortunately there is no one standard for streaming video over the Internet. Sometimes your browser will tell you that you do not have the correct plug-in to view the video. Here is a list of video plug-ins and the links to where you can download them. Don't be afraid! These applications install very easily and will greatly enhance your viewing experience. Once you download the plug-in, run the installer, and follow the directions. You will probably then need to restart your computer or at least your browser after installation.
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Q 05: I am getting weird colors when I use IE to view videos. What's the deal?
Your display adapter may only be capable of rendering 256 colors, or, more likely, your display's control panel is set to 256 colors. If that is the case, set your display's control panel to thousands/millions of colors or high color/16 bit. Select "Display" or right-click on the desktop and choose "Properties" to correct the problem. You'll need to quit and relaunch your browser to reset the colors. If your video hardware is not capable of displaying more than 256 colors at your chosen resolution, the video will still work, but it may be oddly colored and/or look slightly fragmented.
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Q 06: Sometimes a software security alert window pops up. What should I do?
Select the "Always Trust" box and click "OK."
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Q 07: Sometimes I get error messages, or my the video just won't play, what should I do then?
Clear your browser's cache and restart your browser.

IE 6.0:

Go to Tools menu

Select Internet Options

Click the General tab

Go to Temporary Internet Files - Delete files - Click OK

Go to History - Clear History - Click Yes

To close window, click OK

Close Browser then re-open it

Q 08: The audio does not play smoothly for me. What can I do?
Users with less than a 56K connection do not have enough bandwidth to receive both audio and video. The software gives preference to video, therefore you should mute your computer’s volume.
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Q 09: How can I improve overall video and audio quality?
The number one thing is to get a faster modem, or a DSL connection! Other than that, pressing the pause button increases the buffer size. The longer you pause the video, the better it will look and sound once it begins playing.
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Q 10: Why doesn't the video look as good as TV screen resolution?
Huge amounts of bandwidth are required to transmit TV quality video over the Internet. As prevailing modem speeds increase, Internet video will increasing look better. We all just have to be patient.
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Q 11: Why do I have to sometimes scroll right and left?
Chances are, your screen resolution is at 640x480. This site was designed so that even at a screen resolution of 800x600, those with monitors less than 17" would have no problems with viewing or reading text. Please try changing your screen resolution to 800x600.

Right click on your desktop > Properties > Settings > Screen area: 800x600 > OK
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Q 12: Why do pictures take so long to load?
Many sites are designed for at least 56K modems. If your modem is slower than this you may want to consider purchasing a new one. If you have a 56K, make sure your modem is configured correctly in your connection to the Internet. Please contact your internet provider for more information.
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Windows Media FAQ

Q 01: Windows Media Player screen is green with pink, wavy lines.
This is most often caused by Popup Blockers. You need to turn off all popup blockers or add our site to the exceptions list.
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Q 02: Windows Media Player Buffers in the middle of a video and/or the video seems really choppy.
Change the Windows Media Player buffer for better performance.
The buffer is related to the amount of video you download before it actually begins to play. Increasing the buffer may enhance streaming performance, especially if you have a 56K modem. In the Windows Media Player, right click on the video. Select "Properties". Choose the "Advanced" tab. Highlight "Windows Media Source Filter". Click the "Properties" button. Increase the "Buffer" to 30 seconds.
Select the correct bandwidth option for your connection:
To ensure that videos stream as smoothly as possible, be sure that you have selected the correct bandwidth option for your connection. Use the "Modify" button in the menu bar on any page to change your bandwidth connection speed at any time.
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Q 03: Setting the Windows Media Player to function Behind a Proxy or Firewall
(not for people with modems or other kinds of direct connections to the Internet).
Some schools and offices have firewalls or proxy servers which are between your computer and the Internet. If this is your case, you need to make sure that your player is set up to pass through the firewall. In the Windows Media Player, right click on the video. Select "Properties". Choose the "Advanced" tab. Highlight "Windows Media Source Filter". Click on the "Properties" button. Click on "Configure Proxy Settings," then enter the name (or IP address) of your proxy.
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:Q 04: Whenever I try to view a video, it tries to connect to the server...then it says "Closed." To find out more information on what the error is, right click in the viewing window of your Windows Media player after it says "closed." Select "Error Details" from the menu. This should give you more information on what the problem is so you can find the correct help topic here.
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Q 05: I downloaded the Windows Media player, but every time I try to play a video it says, "The specified stream type is not recognized."
Are you running Windows NT? We've determined that NT users who do not have permission to install software will see the media-player installation run and appear to work, but in reality the codecs don't get updated. This causes problems. See your network administrator for proper installation.
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Q 06: I received a "connection to the server failed," "could not connect to the server," or some other, similar message.
Chances are that the website is experiencing heavy web traffic at the moment, which is tying up our streaming server. Try to watch the video again later and it should be fine.
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Q 07: I have a T1 or cable connection, but whenever I try to watch a video, it is Choppy or the Frame Rate is much slower than the audio rate.
If you have tried increasing your buffer size and made sure you have the proper bandwidth selected, then most likely this is caused by your having either outdated hardware (a Pentium or lower), an outdated operating system (Win 3.1), an outdated browser (Netscape 3, IE3) or not enough memory, video memory, etc. The Windows media codecs are optimized for Pentium III and run fine on Pentium II, but on a Pentium or lower, they may not work properly. You also need a decent amount of system resources, RAM, virtual memory, etc. to get good results.
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Q 08: Every time I go to play the video, I get a GPF Error.
This kind of error usually pops up due to a software conflict or improper install of system level software. Try the latest update for Windows and Internet Explorer.
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Q 09: My Internet security settings do not allow the New Decompressor to be installed.
This is caused by the Windows Media player's attempt to automatically install a newer version of the codec needed to play the video. Before you click to watch the video, set your browser's security in the preferences (or Internet options) to low. Then click to watch the video and you should not get this error. After you have watched the video, you can set your browser security back to medium or high and watch all the videos you want since Windows Media player will have properly installed the newer version of the codec.
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Q 10: In Windows Media player, every time I try to play a video it says, "The specified stream type is not recognized," the colors appear strange, or I see the video fine but I do not hear anything.
You might need the newest Windows codec (the compression algorithm for the media file). When you first attempted to install Windows Media Player, you may not have had the necessary permission to install software, or your Internet security may have been set to medium or high. This will prevent the codecs from being properly installed. Change your Internet security to low during the installation process, or see your network administrator for proper installation.
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Q 11: In Windows Media Player, I clicked on a video and it asked if I wanted to download and install a new codec. What should I do? Or: I installed a new codec and now I'm having problems watching or hearing the videos.
If you try to view a video and your computer asks you if you want to install a new codec, check your security settings before selecting "yes":

In Internet Explorer, in either the "View" or the "Tools" menu, find the "Internet Options" dialog box and open it. Click on the "Security" tab in this window. Make sure that your security setting for the Internet zone is set to "Low" before installing the new codecs. If you select "Yes" to add a new codec, you MUST restart your system for the new codec to function properly. If you installed a new codec, but did not follow these instructions, you may now be having problems.
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Q 12: Every time I try to open a video, it says the File Path Is Incorrect.
This can be caused by a number of problems. If every video you try to watch on our site returns this error, it is a temporary problem caused by excess stress on our streaming server. During regular business hours, this should only take a few minutes to fix once we are aware of the problem, so check back soon and everything should work. On the other hand, if you only receive this error for one particular video, then it is possible that the video file has been corrupted. We would appreciate your feedback so we can fix it. To send us an email please click here. Please include the Title of the Video and the scene number when corresponding.
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Q 13: Why doesn't the video look as good as TV screen resolution?
Huge amounts of bandwidth are required to transmit TV quality video over the Internet. As prevailing modem speeds increase, Internet video will increase and look better. We all just have to be patient.
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